Our 60-day guarantee is simple: if a bulb, corm, tuber or bare root fails to grow, we make it right. This page explains exactly what is covered, what is not, and how to claim.

The 60-day guarantee

Every item we ship is covered for 60 days from the delivery date confirmed by your tracking number. If it does not grow, or it grows to something clearly different from what you ordered, you may choose one of the following:

  • Replacement — the same item reshipped free, if it is in stock for the current season.
  • Refund — the full item price returned to your original payment method.
  • Store credit — the item value added to your account for a future order.

Shipping is free on replacements. One claim per item per order.

What is covered

  • Bulbs that were soft, mouldy through to the centre, or hollow on arrival.
  • Bulbs and bare roots that produced no growth in the first season despite correct planting.
  • Items that arrived damaged by transit beyond the normal loss of a little loose skin.
  • Wrong variety, wrong colour group or wrong quantity against your invoice.

What is not covered

  • Failure caused by planting in the wrong season, at the wrong depth, or in waterlogged ground.
  • Damage from frost heave, drought, lawn mowers, squirrels, deer or pets.
  • Bulbs stored in a warm room, a sealed plastic bag, or next to ripening fruit before planting.
  • Foliage removed before it died back naturally — that foliage feeds the following year’s flower.
  • Tropicals and tender perennials left outdoors below their listed hardiness zone.

Normal transit stress is not a defect: a little mould on the papery skin, a broken shoot or a slightly shrivelled root is not grounds for a claim.

How to claim

  1. Email plantbulbshop@gmail.com within 60 days of delivery.
  2. Include your order number and a photograph of the item, ideally still in the ground or in its packaging.
  3. Tell us which outcome you want — replacement, refund or store credit.

We reply within one business day. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank. You will not be asked to return failed bulbs at your own expense.

Damaged or lost parcels

If the outer carton arrives crushed, wet or open, photograph it before opening and again once opened, then email us the same day. If tracking shows no movement for 10 consecutive business days, contact us and we will open a carrier trace; if the parcel is confirmed lost we reship or refund in full, including shipping.

Cancellations and changes

Orders can be cancelled or amended free of charge before they are packed. Once a tracking number has been issued the order is in the carrier’s hands and cannot be altered, but the guarantee still applies.

Contact

PlantBulbShop customer service — plantbulbshop@gmail.com. Please quote your order number in the subject line; it is the fastest way to a resolution.